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FAQs

PRODUCTS

the shapes united has been designed to wrap around the injuries, reducing dressing difficulties, hyperextension, strain, reinjury and tripping.

They are easy access to help you and any helpers, make the job of dressing simple and pain free. They are super soft, comfortable, easy to use, extremely practical and help to give you the confidence to get back to what you are good at… being you.

Our soft, comfortable products are designed for your own personal recovery experience.

Please consult your medical professional before using this product.

CONTAINS MAGNETS

Magnets can interfere with some medical devices. Do not ingest magnets.

We have completed rigorous testing in rehabilitation hospitals, post surgery situations, with people with long term injuries and in everyday life. We are pleased to announce that you can safely leave hospital, go to rehab, go shopping, go out for dinner, feel supported and fashionable.

In short, the clothes will be up to almost all of the activities that you feel up to doing. 

the shapes united range will last and work longer if washed in cold water on gentle settings and line dried. If line drying isn’t an option, an air-dry setting or low heat setting works just fine too.

the shapes united is a part of the circular economy. We offer a gift voucher of 20% of the purchase price upon return of a reusable product and 10% for a product that has been well loved & truly put through its paces. This discount can also be transferred for another person, if required.

Get in contact to ask us more about it customerservice@theshapesunited.com

Yes, the shapes united range will last and work longer if washed in cold water on gentle settings and line-dried.
If line drying isn’t an option, an air dry setting or low heat setting works just fine too.

We design the clothes in Australia and put them through rigorous testing before having them lovingly made by our friends in Cambodia.

They are made in keeping with the highest ethical and sustainability practices available, and we offset the shipping with Greenfleet.

the shapes united has reusable and compostable packaging where possible.

We design the clothes in Australia, put them through rigorous testing before having them lovingly made with our friends in Cambodia.

They are made in keeping with the highest ethical and sustainability practices and we offset the shipping with Greenfleet. 

the shapes united has reusable and/or compostable packaging where possible.

A size guide is provided for each of our products, within the website. If you need further information or advice, please just email us and we will be happy to discuss customerservice@theshapesunited.com. 

In the meantime, have a look at the sizing guides on the product pages or here.

To apply for NDIS rebates either proceed through payments or include your NDIS number in the comments box at check out. We will then email you a tax invoice for your purposes.  Alternatively, you can apply via our NDIS forms, and we will forward you an invoice for approval.

Follow the link here and please reach out if you have any issues. 

We are happy to accommodate an exchange - Please refer to our Returns & Refund Policy here.

We sure can! International shipping rates apply.

We will post out as soon as possible once receiving an order and send it via Australia Post postage or courier. Tracking information will be sent via SMS and email to the purchaser as soon as shipped.
If your package is lost or stolen, please email hello@theshapesunited.com with your order number and we will look into your missing package.

Of course we can. Please include this information in your order and we will make sure we add a special note.

Easy! Just subscribe at the bottom of the website and you will be the first to know what’s happening. You’ll also get 10% off your first order, just for signing up.

FOR BUSINESS

the shapes united can organise bulk orders, discounts, purchase orders and distribution margins & opportunities.

Please email hello@theshapesunited.com to find out more.

ONLINE DEMONSTRATIONS

We can organise an onsite demonstration of the product ranges upon request, or via weblink (for interstate and international friends).

Email hello@theshapesunited.com with your request.

Feel free to drop us an email at hello@theshapesunited.com or call us on 1300 893 826 to have a chat about how we can work together.

Thank you for your time in reading this.

the shapes united team